Frequently Asked Questions

No, we also drop off and pick up from hotels in the direct airport area at no extra charge.
Here is a list of hotels which we do provide pick up or drop off service.:

Alt Hotel, 6080 Viscount Rd.

Best Western Premier, 135 Carlingview Dr.

Courtyard by Marriott, 231 Carlingview Dr.

Crowne Plaza, 33 Carlson Crt.

Delta Hotels, 655 Dixon Rd.

DoubleTree by Hilton, 925 Dixon Rd.

Embassy Suites, 262 Carlingview Dr.

Fairfield Inn, 3299 Caroga Dr.

Four Points by Sheraton, 6257 Airport Rd.

Hampton Inn, 3279 Caroga Dr.

Hilton Airport, 5875 Airport Rd.

Hilton Garden Inn, 3311 Caroga Dr.

Holiday Inn, 970 Dixon Rd.

Holiday Inn Toronto Airport East, 600 Dixon Rd.

Marriott Toronto Airport, 901 Dixon Rd.

Quality Inn, 6355 Airport Rd.

Residence Inn Marriott, 17 Reading Crt.

Sandman Residence, 55 Reading Crt.

Sheraton Airport, 801 Dixon Rd.

Sheraton Gateway, at terminal 3 Pearson.

Westin Bristol Place, 950 Dixon Rd.

Also the UP Express is located at terminal 1.

When reserving online the above list is provided on a drop down menu so the you will be able to choose your pick up or drop off location.

We only stop at points which we have a reservation for, which also includes a refreshment break. We usually have only a couple of stops.

Yes, we do require a reservation otherwise we will not be expecting you. A reservation does guarantee you a seat.

If you are reserving through our online system it will require at least 24 hours prior to the trip. Otherwise you can also call in the same day on our toll free number (1-800-461-4219). However, we cannot always guarantee a seat at that point so the sooner the better.

No, you do not need to be flying. Our hub is Pearson airport which you can use to connect to other transportation services such as the UP Express going downtown or other services to points such as Niagara, London, Hamilton and Oshawa.

In North Bay you are welcome to leave your vehicle parked at our office at no charge.

Our main hub is Pearson airport so we do not travel downtown. However, from Union station you can take the UP Express train to Pearson. It's a 15-20 minute ride and you will be dropped off at terminal 1 which you can then proceed to the Ground floor to catch our service. You can also get on an airport bus from most of the major hotels downtown Toronto.

In the past several years we haven't cancelled any trips. Only during severe weather conditions have we experienced delays being approximately 45 minutes.

Depending on which terminal you are coming into you will find a staffed counter you will need to check in at.
In terminal 1 our counter is located on the Ground floor and is labelled Out of Town Service.
In terminal 3 our counter is located on the Arrival level between doorways "C" and "D".